Importance of Chat Support to Small Businesses
Thinking that you can achieve online business success with a plain website that simply displays your product is a big mistake you should remedy as early as now. With technology continuously evolving, consumers are expecting more and more from online shops.
They want the convenience of shopping from home yet an experience close to that when shopping at a local store. One of the things they look for is the assistance they get from staff.
They usually have questions and they want answers. One way to meet this need is to get a live chat for website.
THE CONVENIENCE OF LIVE CHAT
Live chat is convenient for consumers. Even when shopping online, many consumers want to get help (when they need it) from a real person. What is surprising is that most of them would choose live chat support over assistance via phone or email.
Live chat is just more convenient than dialing a toll free number or composing a long email that contains all their concerns. Moreover, live chat for website usually involves a shorter wait time than call centers.
Emails are usually answered within 24 to 48 hours. Consumers want prompt answers.
TAKING ADVANTAGE OF CONSUMERS LOVE FOR LIVE CHAT
Take advantage of live chat support. With a live chat box on your website and a high number of consumers using it, you can double your sales and build or improve your customer base. It is best to have a team that can answer live chat queries 24/7.
While you can be offline, wont it be great for you and your potential customers if there is a communication channel available round the clock?
SAVE ON LIVE CHAT SOFTWARE
Live chat for website has become cheaper than ever with several companies that offer similar programs. You can find an affordable live chat software and get all the necessary features. Just do your part conduct research before making a purchase.
Compared with phone support, live chat offers big savings to business owners. For instance, when the line is breaking up, callers tend to hang up and businesses would have to make a callback, which costs a few bucks, to salvage the sale.
With live chat for website, costs are reduced because the average interaction cost is also reduced.Save on Payroll with livechat
Moreover, you can reduce payroll expenses. Skilled live chat support representatives can handle several chat sessions simultaneously. Some live chat programs offer canned responses, making answering frequently asked questions fast.
Whether you have just started your online business or have been online for quite a while and want to boost your conversion rate, getting live chat for website is definitely a wise thing to do.
Provide consumers a convenient way to reach you. While phone and email work, adding a live chat box to your website can help a lot, especially in establishing your involvement.
Take advantage of consumers love for live chat support by meeting their expectations in terms of the quality and speed of customer service. Save on customer service expenses and see your conversion rates and sales soar.
Counterfeit Mobile Accessories Increasing in Number
Jakarta, Indonesia The government of Indonesia has admitted to have loopholes in its security. The demographic location of the country makes it hard for the authority to seal and guard more than 17,000 islands from fraudsters who are illegally transporting fake products in and out of the country. Counterfeit medicines, illegal drugs and gadgets have the highest number of fakes. The latter of which have been too dominant and mainstream that it can be found in the streets of the suburbs of the capital, lined side by side on the pavement, with policemen seemingly oblivious of the haggle of the vendors and passersby. It has already been an accepted fact in the country to have those kinds of products scattered around and the authorities neither tolerate nor discourage the people anymore.
Warnings continue to be carried on, though, by international organizations. Along with legitimate manufacturing companies, raids are being operated and thousands of fraudsters have been caught red handed.
The Peterson Group, a Taiwan-based company which distribute mobile phone accessories and laptop accessories across Asia noted that the international commerce sector has tightened their licensing programs and inspection process to carry out more operations and jail few more thousands fraudsters.
In Singapore, two men were arrested last August 21 for their suspected involvement in the wholesale distribution of counterfeit mobile phone accessories. The Criminal Investigation Department (CID) has arrested men aged 24 and 53 who refused to give their names in the media. In total, about 76,200 pieces of trademark-infringing accessories such as phone casings, batteries, power banks, screen protectors, headphones, Bluetooth receivers, speakers and power adapters – with an estimated street value of about S$941,000 – were seized.
The authorities are considering taking serious views on intellectual property rights for the infringement and will not hesitate in punishing the two if found guilty. The problem though is that both of them do not want to divulge the other members of their party who deal with them in selling counterfeited accessories. Investigations are still ongoing.
A key way of ensuring safety and quality is to only buy mobile phone accessories from a registered manufacturer and trusted retailer and having confidence that those accessories are genuine and have been tested to ensure they are safe for users, which includes testing to ensure they meet national and international standards.
Consumers are advised to be more cautious of buying these products as it can be harmful and dangerous after few times of usage.
[Top]Get Business Website eCommerce Tips
Naturally, there are many components that come into play when you’re addressing with developing and then maintaining a strong traffic flow to your business website. Principal amongst these considerations is acquiring the trust of potential purchasers or clients when it comes to your how they view your website. I’ll provide you with an overview of tactics and strategies that you can apply when it comes to acquiring the trust of potential customers or clients for your eCommerce website.
Prepare and Design an Attractive Site
Among the most crucial steps that you’ll need to take in order to acquire the trust of potential purchasers or clients is to assure that your eCommerce website is appealing. Consumers of course are more disposed to put their trust in an eCommerce website that’s professional in its visual aspect. Business is lost each and every day in cyberspace attributable the unprofessional appearance of some eCommerce business websites
Recommendations can be Valuable and Helpful
Another method that you are able to employ to instill confidence and to gain the trust of potential customers or clients is the inclusion of testimonials from satisfied purchasers or clients at your eCommerce website. Past performance frequently is the best indication of future performance. Consequently, including testimonials from satisfied clients or customers at your eCommerce website, you’ll be taking an important and meaningful step in acquiring the confidence of future customers or clients. Encourage clients to leave feedback and have a specific way or place for them to do so on your business website.
List Associations at Your Website
If you are part of any association or establishment, you should include those affiliations at your site. For instance, if your business is part of a Chamber of Commerce or some kind of accredited Internet organization or association, you would be well served by listing this information at your eCommerce website.
“Contact Us” – Be Sure The Clients Actually Can
All over many eCommerce website you can see links to a “contact us” at the site. However, it’s surprising how often these “contact us” devices, links or pages don’t work correctly. You need to make certain that any mechanism that you are using to permit for contact between a prospective customer or client and your eCommerce website really works. You need to make certain that the “contact us” mechanism is user friendly – that a consumer doesn’t have to jump through hoops to connect with you. Finally, you need to make sure that when a potential customer or client makes contact with you that you respond in a punctual manner. This will help to foster a sense of trust between a potential customer or client and your eCommerce website.
[Top]Key factors that affect the success of an M&A
The cost of capital is low and your company made it through the recession. Now may seem like a good time to buy but youre scared off by the high business mergers and acquisitions failure rate. Studies conducted in the late 1900s and early 2000s show that M&A failure rate hovered around 70%.
However, recent results project an upward trend. According to Bain & Co, only 30% of M&As underperform, down from 50% of previous years. While the science of predicting the success (or failure) of M&A may seem hypothetical, there seem to be factors that hinder or help M&A.
Integration program
Budgets and people dont integrate themselves. Before the deal closes, its important to have a detailed integration plan that covers all facets of the organization. Moreover, first steps towards integration should be taken before the ink dries. Combining synergies on paper is easier than doing so in practice, but cultivating and maintaining processes should smooth the transition.
Target sighting and metrics
M&As with synergy targets and metrics in place have a better chance at succeeding. Collecting, analyzing, and presenting data on a regular basis lets the board know if the unit is growing according to plan or if actions need to be taken to correct missteps, should growth plateau or slow.
Maintaining business intelligence
Loss of key people has a definite impact on the future performance of the merged entity. Its important that new organizational structure and leadership is set early in the integration process to prevent business intelligence from literally walking out the door.
Protect your base business
While its important to have a smooth transition process, getting work done should still be top priority. Management shouldnt be distracted by M&A activity. They should be vigilant against competitors who may try to take advantage of the flurry of activity and present a unified front to customers despite gaps in the integration.
Lack of due diligence
Performing proper due diligence can unearth factors such as pending law suits, outstanding tax debt, and extreme vulnerability to litigation that can dissuade a potential buyer. A thorough background check can protect your base business and can save you time and money.
Relative Size
A significant difference in size between the acquiring and target company has been found to be a factor in poor acquisition performance. M&A can flounder if the divested company is too large to manage or if smaller acquisitions dont receive the time and attention they required.
Cultural Differences
Salient differences in corporate culture is another factor that can hamper the chance for success. When a company is acquired, the decision is typically based on product or market synergies, “soft factors” that can be overlooked with the assumption that personnel issues can be overcome. While cherished aspects of a work environment may seem petty compared to the bottom line, their removal may result in resentment, productivity decrease and loss of key employees.
Business Merger and Acquisition Experience
While previous M&A experience is not a necessary requirement for success, it does help when detecting red flags and creating and implementing a better integration plan. If this is your first M&A, seek the advise of expertise of knowledgable professionals.
Proformative.com is a free, open and independent community of corporate finance, accounting, treasury and related professionals that offers a wealth of expert advice, information and accounting resources . Finance forums like Proformative allow you to learn about M&A and other relevant issues important to finance, accounting, and treasury experts.
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